My moving picture won't play or is showing an mistake

If your moving picture keeps buffering, lagging, or isn't playing correctly, one of the solutions below may gear up the effect. These troubleshooting steps tin can help with most playback issues and errors.

If you've tried these steps, and your video is still not playing correctly, you can test watching on a different supported device.

Gear up problems watching a movie

Examples of mutual mistake letters:

  • Sorry, at that place was an error licensing this video.
  • This video requires payment.
  • An fault occurred. Please endeavor again later.
  • Nosotros are experiencing problems with our servers. Please try over again later.
  • Something went wrong.

If you get an fault similar to the ones to a higher place, try these steps:

  1. Make sure your device uses the latest version of the YouTube app.
  2. Close and reopen the app.
  3. Restart your device.
  4. Once the system restarts, replay your video.

Fix problems with buffering or loading videos

Step 1: Endeavour a different internet connection

Change your cyberspace connection, then replay your video.

  • If you're connected to your mobile network: Connect to Wi-Fi.
  • If yous're connected to Wi-Fi: Connect to your mobile network. Based on your data plan, streaming a movie may effect in actress charges.

Pace 2: Delete the app's cache

  1. On your device, open the Settings app.
  2. Tap Apps & notifications and thenSee all apps.
  3. Tap YouTube.
  4. Tap Storage & enshroud and thenArticulate cache.
  5. Replay your video.

Fix problems with your movie getting stuck

On the moving-picture show'due south timeline, click fast forward to the next couple of scenes to see if the film will start playing normally again.

If this action doesn't assistance, attempt closing and re-opening your app. If yous're still having trouble, check for any app updates, then try replaying your video.

Fix issues with missing purchases in library

If you've bought movies or shows merely tin't see them in your library, you may be logged into a Make Account. To encounter your movies and shows, you lot can switch to your personal account. You lot can also bank check to encounter whether you lot have a Make Business relationship.

To switch to a different channel that you manage:

  1. Get to your profile picture .
  2. Tap the arrow adjacent to your proper name.
  3. To start using that account, tap on a aqueduct in the listing.

Ready problems watching a movie on your Television receiver

Quit and reopen the YouTube app

  1. Press the dwelling button on your remote.
  2. Reopen the YouTube app.
  3. Attempt replaying your video.

Sign out of the YouTube app and sign dorsum in

  1. Open the YouTube app.
  2. Select Settingsand then Sign out.
  3. Go back to Settings and select Sign in. You lot may need to enter a lawmaking.
  4. Try replaying your video.

For game consoles: delete and reinstall the YouTube app

  1. Become to My Channels.
  2. Highlight YouTube.
  3. Press the star push button on your remoteand then Remove.
  4. Reinstall the app from the Aqueduct Store.
  5. Try replaying your video.

Restart your device

  1. Disconnect your device from power.
  2. Wait several seconds.
  3. Reconnect your device.
  4. Return to the YouTube app and try replaying your video.

Bank check your internet connection

Watching movies, specially in college definition, requires college internet speed than you might demand while watching other YouTube videos. If you're having connectivity issues, reducing the number of devices connected to your network may aid better your speed. You lot tin find more than steps for troubleshooting your net connection here.

Update the system software for your device

Check for any available updates to your device'south system. You tin cheque for updates by looking in the system update department of your device settings. If an update is bachelor, follow the on-screen instructions to update the organization, then try your video again.

If y'all're having problem updating or seeing streaming issues across several unlike services, check your device manufacturer's back up site for help troubleshooting.

Send feedback

Y'all can submit feedback well-nigh issues watching videos on the YouTube app by going to your contour icon and thenAssistance and Feedback and thenShip Feedback straight afterwards your playback trouble.

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